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Privacy Policy

1. About this privacy notice

Last updated: July 2026

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Indaba Consultancy Limited respects your privacy and is committed to protecting your personal information. This notice explains, in brief, how we collect, use and protect personal information when you visit our website, contact us, attend our training, or work with us as a client or professional partner.

A more detailed Privacy Notice is available to download at the bottom of this page.

2. Who we are

Indaba Consultancy Limited Company number: 17263317

Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Website: www.indabaconsultancy.org

Privacy contact: [INSERT PRIVACY EMAIL ADDRESS]

Indaba is a specialist consultancy supporting organisations to understand and respond effectively to harmful practices, exploitation, hidden harm and complex safeguarding risk.

3. The information we collect

We collect information that helps us deliver our services and operate our business. This may include:

  • Your name, job title and contact details

  • Professional information (role, organisation, expertise)

  • Enquiries, proposals and project correspondence

  • Training bookings, attendance and feedback

  • Website usage data (IP address, browser type, pages visited)

  • Information provided by clients during consultancy assignments

  • Information needed to manage relationships with associates, consultants or suppliers

Where consultancy work involves safeguarding or organisational reviews, clients may provide sensitive information. We process this only where necessary, lawful and subject to enhanced safeguards.

4. How we use your information

We use personal information to:

  • Respond to enquiries

  • Deliver consultancy, advisory and training services

  • Manage client, associate and supplier relationships

  • Operate and secure our website

  • Meet legal, contractual and professional obligations

  • Communicate relevant updates, events or insights (you can unsubscribe at any time)

Our lawful bases include contract, legitimate interests, legal obligation, consent (where required), and substantial public interest conditions permitted under UK law for safeguarding‑related work.

5. Sharing your information

We do not sell personal information.

We may share information with:

  • Indaba staff, directors, associates and consultants

  • The client commissioning a piece of work

  • Professional advisers (e.g., accountants, insurers, legal advisers)

  • Technology providers (e.g., email, cloud storage, videoconferencing)

  • Regulators, courts or safeguarding agencies where disclosure is lawful and necessary

Information in reports or training materials is normally anonymised unless identification is necessary and lawful.

6. International transfers

Some of our technology providers may process information outside the UK. Where this happens, we use appropriate safeguards such as adequacy regulations or approved contractual clauses.

7. How long we keep information

We keep personal information only for as long as necessary for the purpose it was collected, including legal, contractual and safeguarding requirements.

Typical retention periods include:

  • General enquiries: up to 2 years

  • Client project records: 6 years

  • Safeguarding case material: normally deleted or anonymised within 90 days of final deliverables

  • Financial records: 6 years

  • Training records: up to 6 years

Full details are available in our complete Privacy Notice.

8. Your rights

You may have the right to:

  • Access your personal information

  • Ask us to correct or delete information

  • Restrict or object to certain uses

  • Receive information in a portable format

  • Withdraw consent (where consent applies)

To exercise a right, contact us at [INSERT PRIVACY EMAIL ADDRESS].

9. Cookies

Our website uses essential cookies to operate securely. Non‑essential cookies (such as analytics or embedded media) will only be used with your consent. See our Cookie Notice for more information.

9. How to contact us

Data Protection Lead Indaba Consultancy Limited 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: [INSERT PRIVACY EMAIL ADDRESS]

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